Saudi Arabia support
FAQ
FAQ about the Saudi collection preview, privacy and replacement policy. Ordering and delivery are not currently enabled.
Do you support cash on delivery?+
The Saudi collection is currently a preview. Ordering and delivery are not enabled, and payment options will be confirmed before ordering becomes available.
Do you accept online card payment?+
No. The Saudi collection does not currently accept online payments, and ordering is not enabled.
How discreet is the delivery?+
Orders are sealed in unbranded privacy packaging without product names or categories on the parcel or delivery label. The delivery driver only sees the details needed to complete delivery and does not know what is inside. Support confirms your delivery details privately before dispatch.
Which cities are available?+
The current Saudi market coverage is Riyadh. Delivery coverage and supported addresses will be confirmed before ordering becomes available.
How long does delivery take?+
No delivery timeframe is currently announced for the Saudi collection. It will be confirmed before ordering and delivery are enabled.
Is there a warranty if my product has a problem?+
Yes. Every product has three months of after-sales support from delivery. Contact WhatsApp support with your order number and product issue. Once the issue is verified, we directly ship a new sealed replacement at no additional product or delivery charge.